Bachelor’s degree in computer science, Information Technology, or a related field.
3+ years of experience in application support, preferably in the events and exhibitions industry.
Strong understanding of application support processes, with experience in troubleshooting and
resolving software-related issues.
Excellent communication skills, both verbal and written, to interact effectively with non-technical
stakeholders and convey technical information clearly.
Ability to collaborate with cross-functional teams, including event planners, developers, and QA
professionals, to achieve common goals.
Strong analytical and problem-solving skills to address technical challenges and contribute to the
continuous improvement of software systems.
A customer-centric approach, prioritizing user satisfaction and understanding the unique
requirements of event and exhibition teams.
Proficiency in using any well-known Help Desk system for issue tracking, ticket creation, and
collaboration with development and QA teams.
Ability to adapt to a dynamic event environment, managing multiple priorities and deadlines
effectively.
Basic understanding of quality assurance processes and collaboration with QA teams for software
testing and validation.
Interested candidates may share CVs at Pragna@ctc-dwc.com